SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Puredealshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Wonderful product, arrived in perfect condition and is very well finished! I recommend the purchase and I will buy more
Arrived fast and in great condition. Resistant material, excellent as expected. Spins very well and supports the weight of my MacBook Air well. Recommend!
MacBook Pro 16 inch in use. It is adjustable in height and rotation, so it is good to use space. The weight of MacBook Pro is also stable on 16 inches. I also gave you a wrench as part, but I'll have to use it later. It is recommended.
It has a good quality for the price. its very sturdy
The quality is more than I expected, very satisfactory aluminum stand. During the delivery, the box was slightly crushed, but there is a buffer STROPol between the product and the box, so the living of the fire I didn't give.
Very good quality, photos with a 13 ”MacBook Pro as well as a M-1 IPad Pro, and it looks very nice. In summary very satisfied. Thank you seller. A greeting ..
Both the border finish and the material are satisfied and the weight is good, so the 15-inch laptop is also solid. The central bearing dial function sounds quite good, and the rolling strength is adjustable with the same enclosed wrench. It is recommended.
I ordered the product 05/04 and it came 11/04 day. Amazing quality, excellent workmanship, I'm in love. I have a MacBook Air 13 'and an iPad 9' and perfectly supports both, the angulation is also impeccable, very adaptive.
Top quality, I wasn’t sure the item is going to be good. But I’m very happy now, if you looking for something like this. Don’t hesitate
Very sturdy and good material. But still is a bit more expensive.
The product is of good quality, well-constructed, made of great material, and looks nice. It works perfectly. If the base were a bit larger, it would be even better.
really good high quality material used. The stainless steel is powder coated not painted and the stand itself is very sturdy. But I would only recommend laptops upto 15.6 inches. i have a msi gf63 and theres just enough area on the platform to balance my lap and still made sure to lean my lap towards the wall for safety. Have to say the weight of your device definitely won't be a problem only the size would. I'm very happy with my purchase.
Perfect for what I needed. This isn't one of those flimsy cheap laptop holders that I have bought before. This is a top quality stand that will last.
amazing. quite solid and material is also thick. love it.
Exactly what I needed for my limited desk space. Holds my lenovo Legion 5 with no problem. Would recommend 👌
It is exelent, resistant material, feels rough use, 100% recommended, thanks to the seller for the shipment, arrived in a timely manner
This stand is made of aluminum and is quite sturdy. The spinning mechanism is smooth and functions nicely. To keep the stand in place and prevent your laptop from scratching on the surface of the plate, silicone pads are placed on both plates. It effortlessly holds a MacBook Air 15". An Allen key, a L-type spanner, and a handbook are included in the box. Recommended! 5/5
It looks very good quality, super nice, fast delivery, before the indicated time.
I loved it, Looks Ruffy, strong and elegant. The color of the one I buy is similar to that of my Laptop. I put on him my Laptop Asus TUF, my Bible and my Tab S7, All nicked without problems...