SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Puredealshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
It is well I expected it a little more resistant, the rear sticker is not very strong you have to be careful installing it.
For my daughter, I will deliver all goods and one piece! The seller for the delivery. Tuck cute: zaerhu. Charging: Zbok. Cute to the cheap itself (in the proportion of the 1/3, the part is cute. 2/3 water is frequent and it turns out to be a ridin yak demand for a dispenser. You can't tuck a Milt at an irregular view. Super thing! Radio information. The hands of the children to buy the Clas! Thank you!!!! Sell. VI super.
Thank you for the very good quality, I got 5 pieces. It fit the different bathrooms I have. It is is easy to fix, charge and use
I liked the product arrived well packaged works very well the same as what is in the video I loved I recommend can buy without fear is really good Good quality
Beautiful product! Very well packed but we still can't make it work
I thought it was excellent, it works super well. Charges fast and makes a very nice foam.
Everything well packed, super fast delivery time and it works perfectly the only thing that did not come with the sticker to be able to paste on the wall, I will have to buy it separately... otherwise I recommend it totally.
It is as is, if it works I do not have to try
Arrived fast, excellent product is worth just need to install
It did not work, it came without a protective film, scratched. Replenished with the correct fluid, but the device does not respond. It doesn't work, it came without a protective foil, it was scratched. Topped up with the correct fluid, but the device does not respond.
I love it. Works perfect and the soap yields a lot
It is very beautiful, elegant and easy to configure, I recommend it
The quality corresponds to the description. It works. I hope it doesn't break.
Very beautiful and it seems that the shipping lasts for a long time I expect up to 15 days or more, but unfortunately did not prove it well in the wall, and fell 20 cm inside the sink
Good product as advertised, but did not come the main which is the flavoring