SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Puredealshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Disconnects all the time
Same as in picture..i love it..works perfectly
Good product
This store is official😊The bracelets are wonderful, they are light, and they work at the same time. They come with charger included. Excellent quality.
Different color indication, stylish, looks strong, ordered the set from which the bracelet "spring", took a long time to adjust, to tie the bracelet to the application, you need to tie it through the BT, turn on the GPS and then through the application itself, without the included GPS, the bracelet does not find, there is no NFS in it, At least the phone didn't identify him. The bracelets came in a stylish and beautiful box, packed well, each bracelet has a charger, instruction and application in different languages (no Russian)
It is very beautiful, I liked it very much, you bought it very well, I bought it very nice to pack it very gently and carefully
me and my bf enjoy using it! so amazing! i love it
Everything is fine
The order arrived very quickly, without damage. Looks like in the photo. I would like to separately note the packaging. Everything was packed well, the seller even took care of the gift bag. The bracelets are connected to the phone using an app and Bluetooth. You need access to the Internet. Otherwise, they will not function. You will need to charge more often than in the description, but this is not a big disadvantage.
This is literally amazing. So cute, looks adorable, battery is good. Works as if from og store. The silver braclet even has a heart as the way to close it its amazing so recommended!
It disconnects from the Bluetooth, suddenly, but they are beautiful and we are happy, they arrived a single day late, but it was at holidays so everything ok
Excellent Product, I liked it very much, it was totally worth the wait.
All good, so far so good. Tested and working...but lets see the test of time
It is how they indicate it but the inconvenience with me was that they could not name only three letters and did not put the number in the address and could not find the package, and the seller said that if he would arrange me with the parcel, it was very disgraceable to think that I had lost the package and money, Later he had no choice but to offer an apology, he really only put three letters of the name and the rest pure asterisks, how unpleasant, but if I found it and it is perfect
They work well, although I have not yet managed to know how to send all the emotions that the app puts or finish configuring. But it was a nice gift