SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Puredealshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Arrived ahead of time, the quality of the plastic is very good, the wheels are rubber. To be honest, it has exceeded expectations, it really massages the neck well, this is ideal for those who work at the computer, it helps to remove pain and tension in a couple of minutes without being distracted from work, especially in cases where the head begins to hurt from behind the neck. One of the best shopping on Ali, recommend!
The item was as described. However, as I feared, it was way too small to accommodate the 18.5 inch neck of a large, American male. It seems as if it would be good for neck therapy. I may try to cut the top in two and insert a stretchy piece of rubber between the two severed ends.
A bit tricky using but effective
Perfect for my massages.
works good on the neck
I love the massage. Works perfectly. Thank you!
Very similar. Can not massage the shoulders but perfect for the neck!
A revelation, I recommend!
The roller part rotates, so it fits best in the neck and works quite a bit with a little power!
Great products. Good seller. Thank you.
Fulfills what it promises, recommended.
It’s nice but did leave bruises on my neck but I think it’s because I added too much pressure on it
nice works well 👍
Complies with the described
Strong neck and good working very beautiful
Equal to the image, but I think the rollers could be better, but it fulfills the function... You have to get used to it
works like it said it would, however when neck is really hurting the pressure doesn't feel great but keep going even though it hurts it does work out them muscles that are tight.
As advertised
To people who see a lot of monitors It is a good product too good Shipping is also fast
works as described by seller.