SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Puredealshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I liked it was fast and it's like in the picture
Simple and easy. It would have been better if there was a lane to scroll on, but X the price is worth it.
Looks good. As in announcement. Let's see what is in use. I am happy.
Perfecto
Very good
Goods match the description, very fast delivery to Poland. I recommend shopping at this seller 100%. Greetings
Cool for fridge and store kositas thanks to the seller
I would have preferred it to be sliding but for the price it is fine.
Product Duge Garny and quality of the priyshye Shvidko for 15 days👍
Done well, very useful. Fast shipping
As described this made of plastic material, it responds well to the opening forces to fit it and support the weight of the contents. In the photo, in which it is not extended I have put 750gr. And it supports it perfectly, in the extended I have put 500 GR and it also supports it perfectly but perhaps over time it will be combined by the area of the Union as it is weakened by the extension. But at this moment they fulfill their function perfectly. On weekends there is always a lack of space in the fridge and now we have these baskets with which to use the excess spaces under the shelves. I recommend the product and the seller. It takes longer than indicated but in the Canary Islands it always happens, it had to arrive on 02/24/02/09 arrived but it was still fast.
Normal quality. Is practical for the fridge. The photo corresponds to the product
the material is very flimsy right now I’m using it for eggs and it works out. Also notice in my picture how the hangers don’t adjust perfectly to the shelf.
Packaging is unreliable-it came broken .. =/ I waited so much, I wanted to rejoice, and now .. = (
Shipment in 10 days despite having the Constitution Bridge through. It is not a high quality product with perfect finishes, but it fulfills its function. You must bear in mind that the upper sideburns cannot be with things on them since they are the ones that move to be able to extract the drawer. I would like a lot more if the upper sideburns could be fixed
pretty good quality and quantity for the price, ive ordered other plastic products with this order from another store and this one is much better