SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Puredealshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I liked it very much, very useful so as not to get a mask on the whole eyelid, it comes with eyelash separator that I do not find it so useful but bacan the same, super fast shipping arrived in less than a week👍
Everything arrived very well and on time. I am very satisfied with my order. I will try them and I hope to ask for more soon. Thank you!
Very good the product, do not stain the eyelid with the and the bottom part is perfect to separate your eyelashes. The shipment was very fast and it was very good
Arrived in good condition the packaging well as it is in the description
It looks very practical, easy and comfortable to wear. Arrived before the estimated date.
It came very well packed and without any fracture, the size is ideal for the eye, I just tried it and gave it a 7/10, because yes or yes you need a static mirror to put on makeup. Otherwise super useful and very easy to clean
For the price nor can you ask for more. Very fast delivery.
Feels soft, has a few small teeth leg separate eyelashes. It is small and of good quality
The plastic is strong and the openings to place the eyelashes are ideal. Does not come mistreated, bent or with some manipulation.
It looks bn. Now you have to use the product and leave a recommendation
The item corresponds to the description of the seller, it is of hard talk and it comes of good size.
Is the same as in the description, useful life if you take good care of it, it is perfect
Is a piece of plastic. I don't know how useful it will be to make up eyelashes
I haven't use it yet, but it looks exactly like in their photos.
Fast delivery and that would be enough of the good stuff. The device itself is rather bland, or maybe my eyes are the wrong size, because nothing fits🙈Made of cheap plastic, quite rough.
I still don't use it but I feel it serves well, it is compact fits perfectly in a small cosmetic bag. I arrived very quickly LIKE LIKE LIKE💖
cute little item....I can't wait to use it and see what the results are...
Fast delivery And looks like a good kick. I have not used yet, but it will be useful. I recommend the store and the seller.